Livecom enriches its software with high-end telephony

Amsterdam, 15 November 2011 – Livecom, the European market leader in online customer service software, enriched its customer interaction platform with the Q-Suite. By integrating this powerful VoIP telephony software, Livecom offers its customers the use of a full call centre at a fraction of prevailing prices.

The integration of the Q-Suite, developed by Indosoft from Canada, with Livecom's customer interaction platform created an out of the box call centre solution meeting the highest demands in the field of high-end telephony.

Livecom's web-based customer service application is now able to:

• prioritize queues and Active Call Distribution (ACD) ;
• handle inbound and outbound calls, recording them automatically;
• register and label phone calls and meeting logs;
• render staff availability real-time ;
• transfer calls efficiently, with or without prior consultation;
• pass on personalized messages if all staff are busy;
• run extensive IVR menus ;
• record calls for quality control.

Livecom chose Indosoft because of the quality and extensive capabilities of its Q-Suite. "Indosoft offers a flexible and scalable product that we could integrate easily with our platform," says CEO Floris van der Veen. "The first customers are very enthusiastic about the stability and speed." Users of the Livecom platform already disposed of real-time profiles following customer contact through email, chat, web self-service and Twitter. High-end telephony has now also been included.

About Livecom

Livecom, founded in 2003 and based in Amsterdam, is the European market leader in online customer service software. Livecom products enable organizations such as Philips, PCCW and Randstad to help out their customers more efficiently while saving costs. Livecom: one web application for all your customer contacts.

About Indosoft

Indosoft Inc. is the Canadian developer of Q-Suite, a robust, feature-rich and scalable contact center ACD software that can be used to set up remote and distributed architectures for both VoIP and TDM deployments. Its Linux and Asterisk platform make Q-Suite the most cost effective solution for contact centers. Check out www.indosoft.com for more information.