6G Email

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Livecom 6G E-mail is a powerful e-mail response management module that intelligently routes and processes incoming e-mails, web forms, fax messages and letters.
  

This module is an integral part of the Livecom 6G CIM (Customer Interaction Management) Platform, the communication platform specifically designed for multichannel customer interaction and customer contact handling.

Automate your service processes

Automated service processes are the key to more efficient procedures in your contact centre. 6G E-mail makes the most of the Livecom 6G CIM Platform to quickly and smoothly implement your service processes. Using special workflow settings, you can preset the business rules for routing. Your staff members can use these to communicate consistently and efficiently with your customers. In addition, you can simply have customers judge the service provided. Based on this information, you can provide insight into customer experience with products and marketing actions.

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