6G Phone

Do more in less time

Livecom's integrated VoIP solution immediately recognises all incoming conversations, so they can be promptly routed to the proper agents. The key features of 6G Phone include:

• Recognize your customers real-time or log new customer profiles based on incoming conversations.
• Routing based on origin or customer profile is enabled.
• By classifying incoming and outgoing conversations, you get an overview of the subjects your customers consider important.
• Make contact with your customers pro-actively, based on pre-set business rules (for example call-back appointments).
• Agents can make notes that are accessible to colleagues. This information is added to new or existing customer profiles, so with every new contact you can quickly get a report of the contact history.

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