Technology: Out-Of-The-Box
Technology is subordinate to wishes and needs. Based on this principle we design, develop and constantly improve all communication and conversion solutions. In past years LiveCom has proved its ability to move the boundaries between the impossible and the unprecedented time and time again and to set trends in this manner. But without this 'out-of-the-box-thinking' concept we would never have come this far.
With the LiveCom 4WEB you integrate the latest technologies within your website in order to be able to serve all your website visitors with 1 click, wherever they are.
LiveCom 4WEB™ platform independent
LiveCom 4WEB™ Suite is a best-of-breed environment that has been developed to offer optimum accessibility. All of the components of the suite are fully web-based and function without the need to install plugins or software.- Best-of-breed environment
- 100% web based
- Based on the single page interface principle
- Optimum accessibility for both the visitor and staff
- No plugins, downloads or software installation needed
- Supported by all browsers
- Pop-up blockers are circumvented
The LiveCom 4WEB™ Suite is made up of the following components:
- Implementation scripts
- Agent Workstation Software (AWS)
- Visitor Interaction Client
- Management Site
Communication
All communication flows are session-based and run on http or https
(Secure Sockets Layer). Communication can take place effortlessly via your proxy environment and firewalls due to the platform’s unique structure. An implementation can therefore be completed in one day.
- No changes to your existing infrastructure are needed
- Session-based communication flows via http or https
- Technical implementation time of one day
Security
All communication can work via SSL (512 bit encryption) on a standard basis. On acquiring the Security Module you can set up a private key. All of the data is encrypted again (using a Private key) and saved in an environment that is protected from all other LiveCom customers. If you prefer to have the server environment under your own management, a full installation can be made on one of your own servers.
- SSL communication (512 bit encryption)
- Private key (128-bit AES encryption)
- Separate environment within the LiveCom server environment or your own infrastructure