Better customer service
Organise your customer service more effectively and more efficiently with
Livecom Live Business Chat. Communicate in real-time with your customers and prospects by text, video and spech on your website. Help visitors to fill in forms on your site or with searches for specific information. Answer their questions in real-time.
Challenges
Livecom Live Business Chat. Communicate in real-time with your customers and prospects by text, video and spech on your website. Help visitors to fill in forms on your site or with searches for specific information. Answer their questions in real-time.
Challenges
- To lower costs per customer contact
- To improve level of service
- To enhance customer loyalty and customer satisfaction
- To maintain a single uniform customer overview
- To change a cost item into a profitable customer contact centre
- Best-of-breed platform for the handling of Live Web-chat, Live Video, Live Voice and Live Call-me-now
- Performance based application: switch quickly between different visitors and send texts by simply pressing a button
- No installation required, desktop experience in a web browser
- Advanced tools to monitor service levels and operator performance
- Extensive statistical reports and logs
- XML interface for integration with your legacy data, a single customer overview for all customer contacts
- Monitor various websites within one interface
- Lower the abandonment rate: prevent early website leavers
- Increase the conversion of visitors to sales
- Generate immediate trust
- Communicate in-depth advice online as well
- Change your customer service from a cost item to a profit item by applying cross and upselling
- Lower the costs per contact by performing simultaneous chat sessions
