Arrange your customer service more effectively and efficiently with Livecom. Communicate in real-time with your customers and prospects via text, image and speech on your website. Help visitors fill out forms on your site or look for specific information and answer their questions in real-time.

Challenges

• Reducing costs per customer contact
• Improving the degree of service
• Improving customer loyalty and customer satisfaction
• Keeping one uniform customer log
• Converting a debit entry into a profitable customer contact center

Livecom solutions

• Best-of-breed platform for the dispatch of Live Web-chat, Live Video, Live Voice and Live Call-me-now
• Performance-based application, rapidly switch between different visitors and send texts with a single click
• Desktop experience in an internet browser without installation
• Advanced tools for maintaining service levels and agent performance
• Extensive statistic reports and logs
• XML interface for integration with your legacy data, one customer log for all customer contacts
• Maintain different websites within a single interface

Solutions features

• Reducing the abandon rate: prevent visitors to leave prematurely
• Increasing the conversion from lead to sale
• Immediately inspiring confidence
• Providing extensive advice, also online
• Changing your customer from a debit item to a profit item by applying cross- and up-selling
• Lowering the costs per contact by executing simultaneous chat sessions

  with one of our experts.

Download the brochure and cases